Refunds & returns

Unredeemed vouchers

Changed your mind? You can request a refund on an unredeemed voucher within the cooling-off period shown on the deal, unless the deal states otherwise.

Expired vouchers

The amount you paid generally remains available as credit even after the promotional value expires — check the deal's fine print.

Something wrong?

If a merchant can't honour your voucher or the experience wasn't as described, contact us and we'll make it right.

Your rights

Nothing here limits your rights under the Australian Consumer Law.